Collection Manager
About The Role
As a Collection Manager, you will oversee the collections team, develop strategies to minimize delinquencies, and ensure compliance with regulatory standards. You will work closely with risk management, customer service, and legal teams to improve recovery rates while maintaining borrower satisfaction.
Key Responsibilities
- Lead the collections team, setting targets and monitoring performance.
- Develop and implement collection strategies to reduce non-performing loans (NPLs).
- Monitor delinquent accounts and prioritize recovery efforts.
- Negotiate repayment plans with borrowers while maintaining positive relationships.
- Ensure compliance with debt collection laws (e.g., FDCPA, GDPR, local regulations).
- Analyze portfolio trends and report on collection performance to senior management.
- Collaborate with legal teams on escalated recovery cases.
- Optimize collections to improve efficiency.
- Train and mentor collection agents on best practices and regulatory requirements.
Requirements
- 5+ years of experience in debt collection, preferably in P2P lending, fintech, or banking.
- Proven track record in reducing delinquency rates.
- Strong leadership skills with experience managing a team.
- Knowledge of debt collection laws and regulations.
- Excellent negotiation and communication skills.
- Analytical mindset with experience in data-driven decision-making.
- Proficiency in collection software.
Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance for you and your family.
- Flexible working arrangements.
- Continuous learning and development opportunities.
To apply, please send your updated CV and portfolio (if applicable) to our HR department.
Apply NowManager of Collection - Your NameRegulatory Framework
Precise, Measured, Supervised
PT Satustop Finansial Solusi ("SANDERS") is registered and licensed by the Financial Services Authority ("OJK") as an Information Technology-Based Co-Funding Services (LPBBTI) Provider with Business License Number KEP-40/D.05/2021 dated May 11, 2021, such that the conduct of its business activities is strictly supervised by OJK in accordance with Financial Services Authority Regulation Number 10/POJK.05/2022 concerning Information Technology-Based Co-Funding Services (LPBBTI).
OJK DisclosureThis Information Technology-Based Co-Funding Service (LPBBTI) constitutes a civil agreement and consensus between the Lender and the Borrower, such that all risks shall be borne by each respective party.
Credit risk or default and all losses arising from or related to the borrowing and lending agreement shall be borne entirely by the Lender. No state institution or authority is responsible for such default risk and losses except through insurance coverage in accordance with applicable terms and conditions.
The Provider, with the consent of each respective User (Lender and/or Borrower), accesses, obtains, stores, manages, and/or uses User personal data ("Data Utilization") on or within physical objects, electronic devices (including smartphones or mobile phones), hardware or software, electronic documents, applications, or electronic systems owned or controlled by the User, by informing the purpose, limits, and mechanisms of such Data Utilization to the relevant User prior to obtaining the required consent.
Lenders who do not yet have sufficient knowledge and experience regarding this co-funding service are advised not to use this co-funding service.
Before using this service, Borrowers must consider the loan interest rate as well as other associated fees in accordance with their ability to repay the loan.
Any fraudulent acts are digitally recorded in cyberspace, may become known to the wider public on social media, and can serve as valid legal evidence according to laws and regulations concerning electronic information and transactions in dispute resolution and law enforcement processes.
Members of the public using this service must read and understand all information regarding this service before deciding to become a Lender or Borrower. A User's decision to utilize this Service constitutes proof and acknowledgment of understanding such information.
The Government, in this case the Financial Services Authority, is not responsible for any violations or non-compliance committed by Users, whether Lenders or Borrowers (due to intentional wrongdoing or negligence), against statutory regulations or agreements between the Provider and the Lender and/or Borrower.
Users agree that borrower credit records will be reported periodically to the Financial Services Authority and/or the Joint Funding Fintech Association (AFPI) for the purposes of the Fintech Lending Data Center (Fintech Data Center), which will be shared among providers, national banking industry actors, and other financial industry participants.
Every borrowing and lending transaction, activity, or execution of an agreement between or involving the Provider, Lenders, and/or Borrowers must be conducted through escrow accounts and virtual accounts as mandated under Financial Services Authority Regulation Number 10/POJK.05/2022 concerning Information Technology-Based Co-Funding Services (LPBBTI), and any violation or non-compliance with these provisions constitutes evidence of unlawful acts committed by the Provider, such that the Provider shall be obligated to indemnify any losses suffered by respective Users as a direct consequence of the aforementioned unlawful acts without prejudice to the rights of the injured Users under the Civil Code.
This Information Technology-Based Co-Funding Service (LPBBTI) constitutes a civil agreement and consensus between the Lender and the Borrower, such that all risks shall be borne by each respective party.
The Provider, with the consent of each respective User (Lender and/or Borrower), accesses, obtains, stores, manages, and/or uses User personal data ("Data Utilization") on or within physical objects, electronic devices (including smartphones or mobile phones), hardware or software, electronic documents, applications, or electronic systems owned or controlled by the User, by informing the purpose, limits, and mechanisms of such Data Utilization to the relevant User prior to obtaining the required consent.
Before using this service, Borrowers must consider the loan interest rate as well as other associated fees in accordance with their ability to repay the loan.
Members of the public using this service must read and understand all information regarding this service before deciding to become a Lender or Borrower. A User's decision to utilize this Service constitutes proof and acknowledgment of understanding such information.
Users agree that borrower credit records will be reported periodically to the Financial Services Authority and/or the Joint Funding Fintech Association (AFPI) for the purposes of the Fintech Lending Data Center (Fintech Data Center), which will be shared among providers, national banking industry actors, and other financial industry participants.
Credit risk or default and all losses arising from or related to the borrowing and lending agreement shall be borne entirely by the Lender. No state institution or authority is responsible for such default risk and losses except through insurance coverage in accordance with applicable terms and conditions.
Lenders who do not yet have sufficient knowledge and experience regarding this co-funding service are advised not to use this co-funding service.
Any fraudulent acts are digitally recorded in cyberspace, may become known to the wider public on social media, and can serve as valid legal evidence according to laws and regulations concerning electronic information and transactions in dispute resolution and law enforcement processes.
The Government, in this case the Financial Services Authority, is not responsible for any violations or non-compliance committed by Users, whether Lenders or Borrowers (due to intentional wrongdoing or negligence), against statutory regulations or agreements between the Provider and the Lender and/or Borrower.
Every borrowing and lending transaction, activity, or execution of an agreement between or involving the Provider, Lenders, and/or Borrowers must be conducted through escrow accounts and virtual accounts as mandated under Financial Services Authority Regulation Number 10/POJK.05/2022 concerning Information Technology-Based Co-Funding Services (LPBBTI), and any violation or non-compliance with these provisions constitutes evidence of unlawful acts committed by the Provider, such that the Provider shall be obligated to indemnify any losses suffered by respective Users as a direct consequence of the aforementioned unlawful acts without prejudice to the rights of the injured Users under the Civil Code.
Attention: Financing Risk
This information technology-based financing service involves risks. Make sure you read and understand the terms and conditions before making a financial decision.